ScottishPower app crashes leaving hundreds of customers unable to top up their meter



HUNDREDS of ScottishPower customers have been unable to access their online accounts after the utility company’s app and website began experiencing problems.

More than 200 customers have complained about the outage according to the Downdetector website, which began around 8am this morning.


Customers are reporting the app is downCredit: Alamy

Many have been frustrated after being unable to submit meter readings or make payments.

Others said they were left without power because they were unable to top up prepaid meters using the digital service.

The problem is understood to have persisted for almost six hours – with many complaining of not being able to access customer services from the phone or messaging services.

Furious customers took to social media to share their outrage at the situation after many found themselves unable to manage their bills.

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Posting on Twitter, one person said: “I was put on hold for over an hour trying to top up my electricity meter, with no help.

“The app is STILL down and no barcode or key to top up in the store.

“The newborn baby needs to be fed, but it’s impossible without electricity. Can anyone help?”

Another said: “Leccy triggered randomly and your app is down and can’t pass on phones, all my purchases will thaw.”

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A third said: “Same. My electricity just went out – not sure if it’s just mine or a local thing.

“Can’t access my account through the app or website because it’s ‘too busy’, no one on the phone, only a bot on the chat… nightmare.

“There’s just no power and no one to report it to.”

A ScottishPower spokesperson said: ‘Due to a system issue earlier today, we experienced issues with the availability of our online customer services, including our website and app.

“As a result, it increased the number of calls on our already busy phone lines.

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“We are sorry for any inconvenience this has caused and thank customers for their patience while we sort things out.

“The system issue has been resolved and our online services are now operational again.”

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