Discovery Insure and the city of Joburg launch the Pothole Patrol app



Discovery Insure and the City of Johannesburg have launched a new Pothole Patrol app and a WhatsApp bot for residents to report potholes.

The app is the result of an ongoing partnership between the city, Discovery Insure and Dialdirect Insurance.

“We have taken a big step forward in solving the problem of potholes on our roads and are delighted to move the partnership forward as we enter the next phase, using the app and deepening our use. telematics to identify the areas most in need of intervention. by the Pathole Patrol, ”Discovery Insure CEO Anton Ossip said in a statement.

Since its launch in May, the partnership has repaired more than 50,000 potholes.

What can you do with the Pothole Patrol app?

City residents can use the Pothole Patrol app to report potholes in their area.

The app allows them to share the location of the pothole and the ability to submit images taken using their smartphones.

They can also track the reports they submit and whether repairs are in progress.

The app also offers a portal for users to receive insurance quotes.

Alternatively, residents can also submit pothole reports using a dedicated WhatsApp chatbot.

Similar to the mobile app, the bot can provide users with feedback on the status of a repair.

“The Pothole Patrol initiative is not only about speeding up repairs to our city’s road infrastructure, but also about making our roads safer for all users, including motorists, motorcyclists, cyclists and pedestrians.” Johannesburg Executive Mayor Councilor Mpho Moerane said. noted.

“In addition, using the app and the bot will subsequently reduce traffic jams in the pothole-affected areas and make it easier for traffic to flow.”

The Pothole Patrol app is available for download from Google Play Store and Apple App Store.

To report potholes to the WhatsApp chatbot, users can send the word “Hello” to 084 768 4653 and follow the instructions.

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Featured Image: Memeburn / Sam Spiller

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